Site Information

Throughout the site you will see every now and then an information page that leads to more detailed or explanatory production information about a sign made. Normally categorized into product type, location and by recently made. Clicking a smaller image always takes you to a larger, more explained view. Similarly, a town link or recently made link takes you to more specific topics. Eg. Sydney Signs will take you to more pages showing signs made for Sydney, Eg.Sydney Signwriting Shop Eg. Brisbane Banners etc.

 

Who to contact

We have a full team of inhouse qualified graphic artists, sign makers, designers etc.,... And... as such, do not have a sales team. Rather, you can contact any one of our art department or sign making department team members at any time for direct advice, prices, procedures and requirements to order your products.

At anytime, we encourage to talk directly with our creative team, those who make your signage or are responsible for packing and delivery. Our transparent nature and dedicated quality approach ensures your signage is made pefectly and we give every product a 100% quality check before various stages of completion.

Company Information

Australian Signs dot com dot au is a website trading name, trademark and registered brand list of Afilm Pty Ltd which is an Australian company manufacturing signage and advertising products direct for end users, advertising agencies, event managers, small and large business etc. Offices are located in Australia and finished goods are shipped around Australia daily door to door.

Our creative online services, easy artwork communication and experience offers clients an easy way to buy signage and advertising products online with all the benefits and savings you expect from an online signs company.

Visiting our showroom or warehouse is only accepted via appointment between the hours of 9:30am - 3:15pm Mon-Fri.
 

Advertised Prices

Prices and specifications may change from time to time, depend on stock availability, advertised promotions, seasonal factors and promotion department management. In general, we hold 'formal quoted' prices for 30 days and website promoted prices for that day or stock level promoted. To maintain a price, please ask anyone of our team to generate a formal quotation and send to you ensuring we maintain the quote.

Should a price decrease within a certain period, please contact us for your adjusted price, depending upon the nature of works or availability of product at that time. Advertised Prices found on the site are subject to change at ANY time. Add GST to prices found on the website. Official estimates are created for a job after an initial quoting process. Official estimates are valid for 30 days only. Jobs with official estimates due outside of the 30 days MAY have to re-quoted according to current advertised prices, availability of materials and other influences.

Discounts and Quantity Pricing

Discounts and quantity pricing is determined as short term and may increase or decrease from time to time, expire or be removed. To maintain a fixed price please ask for a formal quote to be raised and sent to you showing a price or promotion is held for you. Advertised prices are informal and subject to change. To confirm pricing, all jobs require a ‘formal quote’ prior to production/packing. To obtain a formal quote, you may order online or contact staff. Once job specifications have been outlined & delivery details understood, a formal quote is generated & valid for 30 days. The formal quote pricing may differ from the advertised price. Our team members are more than happy to go through your quote & explain your individual job requirements accordingly.
Quantity discounts may apply to some products and not others.
Multiple printed graphics must come from a single file to receive quantity discounts.

Deposits

In general, deposits are not required to order a product or begin a project. In particular circumstances, a holding or custom volume order may require a deposit. We are proud of our great reputation of making quality products and have systems in place that give you accurate deadlines, top quality products, low costs and easy business channels to work together.

If you would like a promotional price to be held longer than advertised, we may do so provided a non returnable 50% deposit is received before such promotion expires.

Wholesale or Retail pricing

As we endeavour to reduce pricing for all our clients, we introduce quantity discounts that give fair pricing to all. If you are a business owner looking to save please use the quantity discounts available to lower your costs further.

Any further Wholesale pricing for a client is available after 3 normal orders. Large bulk orders of the SAME PRODUCT (with the same design) may have quantity discounts available. Please enquire with our team regarding large quantity orders.

GST and Taxes

All prices are shown ex GST. We supply many goods and services to thousands of businesses with various tax rebates, incentives etc and show all prices ex GST unless otherwise stated.

For our international clients, Australian Goods and Services Tax (GST) is 10% of wholesale/retail invoice price and is applied to shipping, any customs duties and other incoterms.

Australian Companies: If you are purchasing wholesale/bulk items from us, you may claim back the GST components. You are required to pay GST to us and then claim such GST return via your BAS Statements. All products sold include a TAX INVOICE attached to packaging or via electronic delivery to administration department.

GST and any other applicable tax in your region/country/state apply. GST to be added to pricing found on the website. Any other tax for your country/region also applies when ordering any taxable product or service. When an order has been placed, an Invoice in Australian Dollars (AUD) will be supplied for payment or accompany your goods when ordered and paid online.

Payment terms and options

Two EASY Options for Placing an ORDER:

1. Simply process an online order through our cart and one of our design team will contact you and prepare a proof and formal estimate including shipping and email it directly back to you.

2. Call our Toll Free phone number and speak to one of our Design Team. After consultation with our designer an artwork proof and formal estimate including shipping will be prepared and emailed directly back to you.
The proof can be viewed as a .pdf in full color. Once you have signed both the proof and estimate your project will proceed to our Production Department. When your project is almost complete your designer will contact you again to organize payment (please see options below). Our production time is 4 working days from sign off of artwork proof. When you project is complete and paid for, our Despatch Team will securely pack and send your project via a standard courier service.

Payment Options:

Orders are paid for before being despatched. Our secure online ordering allows you to pay using PayPal, EFT (Electronic Funds Transfer), Visa Card, MasterCard , Direct Deposit, Cheque or Payment on Pickup. We do accept American Express although it carries a 4.5% surcharge. If you choose EFT or cheque payment methods your order will not leave our premises until the funds have cleared in our account, so please ensure payment is prompt so as not to delay your delivery.

We do not hold any credit accounts. We may create artwork, purchase materials on your behalf, manufacture goods etc before payment. Any payment is due before goods are delivered. Certain projects may require a deposit before works commence. All formally quoted jobs require approval via signature prior to production. Jobs are then manufactured & or packed prior to any payment. Full payment is due prior to delivery. Pack & send items may be sent immediately once payment is received and confirmed.

Payment may be made via PayPal Secure Payments, Direct Deposit, Popular Credit Cards, Cheque or Cash. Payments are Australian Currency: AUD charged at the daily rate at time of processing. If you choose EFT or cheque payment methods your order may not leave our premises until the funds have cleared in our account, so please ensure payment is prompt so as not to delay your delivery.

Payment is required in full before goods are shipped. Payment can be made in a variety of ways including:

Direct Deposit
EFT
Credit Card (MasterCard & VISA. [Amex +surcharge])
PayPal
Cheque
Cash

Turnaround and Manfacturing Timelines

A fast 4 day turnaround for custom projects and same/next day shipping for standard products gives you reliability unsurpassed in Australian signage supply. Large stocks are kept ready to ship and our bulk purchasing power gives you lower prices than ever before.

Turnaround times and manufacturing timelines are given as a GUIDE ONLY. Please note that manufacturing times vary depending on product. Please enquire with your QS team member to find out about turnaround time specific to your order.
Turnaround times are determined from when we receive approval for pricing and artwork and process the estimate into an order. E.g. Turnaround time of 4 days FROM when we receive pricing and artwork approval, NOT from point of initial pricing/quoting. Specialty laser cut & engraved jobs require more time. Allow 10 days for expertise craftsmanship. We understand deadlines and lead the way for fast production. If you require more urgent timelines, please ask your QS team member to assist further. Fees or costs may be incurred.

Artwork... being inhouse is completed within 1-2 days from order and all projects receive a free artwork proof before production begins ensuring accuracy, output and speed of manufacture for your orders. Artwork may run overtime and shall be charged at nominal rates. Artwork may be supplied in full, ready to print following our guidelines and specifications. Alterations, adjustments or suitability for production to our standards and specifications may incur additional cost. Our designers can also do the layout/design for you, but this may incur an Artwork charge. Artwork charges may vary depending on complexity of the job, and you may be made aware of the cost before proceeding or depending on scheduling, communication etc, artwork changes may be made on your behalf and charged at nominal rates. Please Speak with your QS team member to find out more before creating incorrect art that is difficult to produce with machinery, printing etc.

Typically, prices include a FREE artwork proof requiring signature before any production begins. Proofs must be approved prior to any production and accepted by our production team. In-house designers can supply complete designs within 1-2 days. Graphic design quotes can vary & calculated based on individual requirements & design briefs. Changes & modifications may be made, however additional charges may apply.

‘Print ready’ artwork will also require an artwork proof & client signature approval.

Please ensure all aspects of the artwork proof is checked & double checked. Once the proof is signed, all aspects of artwork will be printed. QS accepts no responsibility for incorrect artwork, oversights or any other. It is the client responsibility to check all aspects of the proof before signing acceptance.

Purchasing artwork online choose from the levels available. Small artwork charge, Moderate artwork charge or Complex artwork charge. These services are based on complexity and not time value. If you can supply production quality artwork as guided by the product specifications found on each product detail page ready to print, we will supply you with a return production proof ready for signature confirmation FREE of charge. Alterations or adjustments to any artwork may require additional costs.

Purchase if your order requires art department creation, file manipulation, updating or alterations to new or existing art required for sign making etc. The fee is based on complexity and not design time/reproduction.
ORDERING TIP: If you are unsure the level of artwork required, please continue with your normal signage ordering and advise the team of potential artwork. This small cost may be added later if required.

IMPORTANT NOTE: Set-Up is not Artwork.

We include Free 'set-up & signature proof' with all signage to set-up (load) your design ready for manufacturing and machines unless otherwise specified. This does not include 'creative' or 'artwork alteration', 'redesign' or 'color changes, fonts' etc.
Set-up is used only to load machinery with your signed approval ready for manufacturing.
 

Manufacturing Capabilities

From our central manufacturing and warehouse location in Melbourne sign supplies are shipped to clients nationally on a daily basis. Capabilities include custom signage solutions, printing, laser, general manufacturing and a full inhouse art department capable of creating artwork in both digital and traditional forms. Signage is produced using a myriad of techniques, processes and finishes. Any additional costs or required during the manufacturing process may be charged to the client.

Colors and Variations: Whilst all care is taken to ensure your project matches colors, batches, previous output etc, we can not guarantee colors or variations, processes or techniques.

Shipping and Delivery

Products are shipped door to door around Australia using couriers and shipping / transporting companies and agents. In general, we include packaging and handling costs within a charged shipping price but this may vary due to reasons beyond our control such as distances, cost increases, fuel levies, package sizes, m3 or dimensional weight calculations, split palleting etc. Any additional shipping / transporting costs incurred at the time of delivery or later by us at anytime are payable by the client. In cases, wherein we are later charged more than transport company quoted transport prices or excess fees etc, levies, redirection costs, m3 or dimensional weight calculations or any other, these costs are passed onto and are immediately due and payable by the client.

If a delivery is delayed or withheld by a client, not deliverable or mis-addressed, redirected or stopped any additional payment required to complete delivery of goods is payable by clients.

Our recommended production time is four days from approval of artwork. This is how long before your project may be dry or complete from our central manufacturing location. Some custom made projects may have a longer production time and this extended time requirement may be advised by a QS team member. We use the most reliable Courier services to deliver your project Australia Wide. Whilst we cannot guarantee exact delivery times, we follow and suggest the recommended time of delivery arrangements as provided to us by the chosen courier or transporting company. Unless prepaid urgent/guaranteed deliveries are arranged, normal shipping applies.

Customer Pickup: You may choose the 'PickUp' option when placing your order to save money and collect from our warehouse during recieving dock opening hours. Monday – Friday 9.30am – 3:15pm. Please note: We can not accept or dispatch goods outside warehouse hours.

Shipping Estimator

On the cart page before completing checkout the website shows an ESTIMATED value required for shipping. The 'estimated' value is not set and may be adjusted at any time before, during or after the order is completed. If at anytime, additional costs are incurred by QS for shipping, insurance, administration or any other, such costs and a QS admistration fee are payable by the customer. The Shipping Estimator attempts to value shipping to your region and may require formal quoting for your postcode, property or building etc. The Shipping estimator is via standard courier to nearest point of delivery for your location and does not include any additional instructions, fees or logistic requirements that may suit your final delivery destination(s). All shipping estimates are for one (1) standard location. Parcels may be bulk packed or individual at QS discretion and charged by either weight or cubic measurement whichever is the greater. At any stage if QS are charged or incur extra costs above allowed for shipping these costs plus any QS administration fees are payable by the customer. The value set by any shipping estimate is not accepted as final. If you have multiple points of delivery (eg. Split orders) please proceed through the cart pages as 'No pay online' and our team members will formally quote multiple shipping destinations. Flat fee and weight based formulas are used for shipping and these may change from time to time.
If at anytime you require a formal transport company quotation including handling charges etc; please contact our team using our contact page here.

TBC = To Be Confirmed

The Shipping Estimator found on each product page determines the shipping estimate based off product pricing and delivery location.

Package Sizes

In general, items are 'packed together' to lower shipping costs. When two or more items are ordered, the package size may vary depending on logistics, destination, fragility and/or cubic measurements and other. The Shipping Estimator can not determine when multiple products are or are not packed together and you should not rely upon any order being 'packed together'.

Package sizes are determined by allowing a reasonable protective value around the item. Eg. Signs may include 50mm extra packaging size around the sign to protect edges etc. Boxes may be standard flute whilst electrical signs may include foam lining. For package sizes, please refer to the size guide on each product detail page.

Australia Post

We no longer use Australia Post for signage deliveries. Most signage is too large to ship according to Aust Post guidelines and regulations. All goods are now delivered using standard couriers, transit and trucking companies.

Warranties and Returns

Our 100% quality check at various stages of your orders ensure you can rely upon goods being manufactured correctly, on time and provide great value.

On product detail pages, Warranties are shown for and individual products offered for sale and may vary depending on the nature of the product, typical usage and capabilities. Custom and specialty products are not returnable. Returns and Warranty Claims products must be shipped back to our warehouse intact and in original condition and original packaging for any claim to be processed. We do not accept pay on arrival costs nor accept products to the warehouse unannounced. Returns must be shipped back to our warehouse at clients expense and clearly labelled with prior telephone arrangement and schedulling. If a warranty or return is due to a shipping reason, an insurance claim must be raised. Any returns are at buyers cost.

CMYK color output and or variations or any other are not accepted as returnable. Processes and influences may affect color reproduction and as such no project undertaken is returnable for any color percieved or produced that may or may not match expectations, previously made or supplied. RGB color conversion, paint or coatings, substrates or batches etc are not within reason for not accepting work produced for payment. Whilst we take all care to produce quality work, color output is accepted as a returnable or non payment claim.

For exchanges, the buyer must pay all shipping/handling charges.
For returns, the buyer must pay all shipping/handling charge and a 30 % restocking fee may be charged on all returns.

For either exchanges ro returns, Good Must Be In ORIGINAL PACKAGING.

Any warranty within the specificed time period allowed requires the return of product back to our location specified at customer expense and in original packaging. We do not under any circumstances accept returned goods at QS cost. Please note: We do not accept any goods or returns outside normal dispatch/receiving hours of 9:30am - 3:15pm Monday - Friday.

Insurances and Claims

Products may be insured using normal 'delivery company' third party policies and we can not warrant any insurance policy by such delivery or courier company or third party or other. Claims require / must accompany photographic evidence or returned product at the clients expense. Insurance approval or denial is the sole responsibility of any said third party and we do to accept any liability for such issues that may or may not arise. Whilst we are a manufacturing company, all insurance claims are processed by third parties.

We can not replace any item free of cost whilst an insurance claim is in process and any value assessed is the responsibility of the insurer. If you would like to undertake your own insurance policy we only accept 'full client pick up' arrangements from our warehouse.

Note: Typically, delivery companies will not accept return shipping costs at their cost or loss. If a product is damaged during shipping, an insurance claim must be raised, inspected and assessed by such delivery company representative, insurance company representative etc. We do not provide any assistance in third party policies or procedures. Clients pay all and any shipping costs.

Value of insurance: Common Couriers and Parcel Couriers may provide a $dollar value insured per consignment that may be provided as part of the purchase price, or, larger transporting may offer selected $dollar value to be pre arranged & agreed via a formal quote or consignment note designated value or client instructions for insurances.

Special offers, if a product is promoted with or advertised with insurance included the offer shall not exceed a level of price as advertised or shown or to a wholesale value as determined for manufacturing of such product wherein the all or part of the product is assessed for any such claim. Insurance is based on manufacturing not retail values.

You may choose to insure your delivery with comprehensive transit insurance when you place your order, this may be done using third party insurers or insurers as used by selected couriers / transporters. An additional cost may be confirmed by our QS team member. The price of your product may include protective packaging and QS handling but is not warranted against damages caused by any third party. If you choose our transit or other insurance, it will be subject to the conditions and policies of the issueing insurance company/policies.

If you choose not to privately insure your package, insurance is undertaken by third parties through the Courier Company and no items will be replaced or refunded until all claims are settled. Cash payments are not available. Settlement of claims is at the discretion of Third Party Insurance Company.
Claims should include photographic evidence of claim or returned at clients cost to place of purchase. Claims will not be processed unless all returned goods are supplied in original packaging.
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The above policies apply to all orders and products manufactured and the client agrees to the above as standard policies of condition of sale.

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Please note: Most signage is custom made to suit a clients colors, logos, wording etc and custom made signs or orders are non returnable. We provide artwork sign off proofing before production begins so please check carefully prior to production. We can only accept standard product returns IN original packaging.